Privacy Policy

1. Introduction

Helensburgh Events & Reinvestment Trust (HEART), Scottish Charity Number SC053302, is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website, attend our events, or interact with us.

2. Information We Collect

We may collect the following types of personal information:

• *Contact information: Name, email address, phone number, postal address
• *Event-related information: Ticket purchases, dietary requirements, accessibility needs
• *Donation information: Payment details, Gift Aid declarations
• *Volunteer information: Skills, availability, emergency contacts
• *Technical information: IP address, browser type, pages visited

3. How We Use Your Information

We use your personal information to:

• *Process ticket purchases and event registrations
• *Send you information about events you've registered for
• *Process donations and claim Gift Aid where applicable
• *Manage volunteer registrations and communications
• *Send newsletters and updates (with your consent)
• *Improve our website and services
• *Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

• *Contract: When you purchase tickets or make a donation
• *Consent: For marketing communications and newsletters
• *Legitimate interests: For improving our services and fraud prevention
• *Legal obligation: For financial reporting and Gift Aid claims

5. Data Sharing

We do not sell your personal information. We may share your data with trusted service providers who help us operate (e.g., payment processors, email service providers) and with HMRC for Gift Aid claims. All third parties are required to protect your data in accordance with applicable laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. This includes encryption, secure servers, and restricted access to personal information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Financial records are kept for 7 years as required by law. Newsletter subscriptions and marketing preferences are retained until you unsubscribe.

8. Your Rights

Under UK GDPR, you have the right to:

• *Access your personal data
• *Correct inaccurate data
• *Request deletion of your data
• *Object to processing
• *Request data portability
• *Withdraw consent at any time

To exercise these rights, please contact us at contact@helensburghheart.com.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our events reach our community.

Essential Cookies: Required for the website to function properly (e.g., authentication, shopping cart).

Analytics and Marketing Cookies: With your consent, we use:

• *Facebook Pixel: To measure the effectiveness of our marketing campaigns, understand how people interact with our events, and show relevant advertisements on Facebook and Instagram. Facebook may use this data for their own purposes in accordance with their privacy policy.

Your Control: You can accept or reject non-essential cookies when you visit our site. You can also change your preferences at any time through your browser settings or by clearing your cookies. Rejecting cookies may affect some website functionality.

Third-Party Privacy: Facebook's use of tracking data is governed by their privacy policy. You can opt out of Facebook advertising at facebook.com/settings?tab=ads

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.